In 2026, a prominent New York City museum complex spanning 21 interconnected buildings launched a multi-year modernization of its aging Video-over-IP environment. The initiative was designed to improve video quality across hundreds of displays and interactive kiosks in 45 exhibition halls while reducing switching costs, freeing rack space in numerous IDF closets, and limiting installation expense in a high-cost labor market.
During its evaluation process, the museum’s AV leadership, led by Senior Video Engineer Thomas Lowery, identified PlexusAV as a compelling option after reviewing the platform at InfoComm 2025. The team saw that JPEGXS could deliver high-quality video with extremely low latency over a 1G network, aligning technical performance with operational efficiency goals.
That assessment was reinforced through a direct comparison of PlexusAV endpoints against 10G SDVoE, which confirmed that 1G architecture could meet the museum’s requirements for high-quality, sub-frame-latency video across its displays and interactive kiosks. The result was a solution path that supported both performance needs and a more cost-efficient infrastructure model.
The Challenge
The museum required a modern AV-over-IP platform capable of supporting:
- Hundreds of displays, projectors and interactive kiosks
- High-quality, low-latency video performance
- Leverage existing category infrastructure
- Reduce switch-port demand and rack usage
- Lower infrastructure and installation costs
- Long-term interoperability and scalability
The organization also wanted to avoid vendor lock-in and ensure flexibility for future exhibit requirements and deployment models.
The Solution
PlexusAV’s product and engineering teams incorporated enhancements shaped by the museum’s operational requirements, including 10-point touch support for kiosks and daisy-chain functionality combining multicast video with bi-directional unicast IP control.
These capabilities helped reduce switch-port demand, lower infrastructure cost, and preserve valuable rack space within the museum’s new design.
Equally important, PlexusAV’s alignment with open-standards IPMX gives the museum a more interoperable, future-ready platform, enabling it to adopt best-of-breed devices rather than remain locked into a single-vendor ecosystem. That flexibility positions the organization to scale across changing exhibit needs, display types, and deployment models over the coming years.
“Modernizing AV infrastructure across a complex, multi-building museum environment required a solution that could deliver uncompromised video performance while reducing operational and infrastructure overhead,” said Thomas Lowery, the museum’s Senior Video Engineer. “PlexusAV demonstrated that a 1G JPEGXS architecture could achieve the quality, latency and scalability we needed, while also giving us the flexibility of an open standards-based ecosystem for the future.”
Key Benefits
- High-quality JPEG-XS video delivery over a 1G network
- Sub-frame latency performance
- Reduction of switch port I/O’s
- Lower installation expense
- Continued use of existing Cat6 infrastructure
- Futureproof interoperability through IPMX
Products Used
PlexusAV P-AVN-4: JPEG-XS Transceivers
PlexusAV P-AVN-VA: Visual Array Management Platform
Key Features
- JPEGXS Video Quality
- Sub-frame Latency
- Single SKU Transceivers
- Daisy Chaining Capabilities
- Simultaneous Multicast Video with Unicast IP Control Forwarding
- 10-point Touch Control
- Analog Audio
“Large-scale environments such as museums require AV infrastructure that balances performance, scalability and long-term flexibility,” said PlexusAV’s U.S. Sales Manager
Jim Reinhardt. “With PlexusAV’s JPEG-XS architecture and an open-standards IPMX approach, the museum was able to achieve exceptional video quality with sub-frame-latency over a cost-efficient 1G network. Just as important, an IPMX platform gives the organization the freedom to evolve its AV ecosystem over time without being constrained to and by proprietary technology.”
Project Stats:
- 21 interconnected buildings
- 45 exhibition halls
- Hundreds of displays and interactive kiosks
- 1G JPEG-XS AV-over-IP architecture
- Sub-frame latency performance
- Open-standard IPMX ecosystem
